Terms of Service

Last updated: 18 August 2026

Welcome to GLOW & AURA.

These Terms of Service (“Terms”) govern your access to and use of the GLOW & AURA website, including purchases made through our online store.

By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before using our website or making a purchase.

GLOW & AURA is operated under the registered business name GLOW & AURA (EST 2026).

1. About GLOW & AURA

GLOW & AURA is an Australian online store offering products including candles, wax melts, candle warmers and lamps, home fragrance, diffusers, home décor, accessories, gift sets and other lifestyle products.

We sell to customers in Australia.

For any questions regarding these Terms or your order, please contact us at:

Email:

2. Eligibility

By using our website or placing an order, you confirm that you are 18 years of age or older and have the legal capacity to enter into an agreement with us.

We do not knowingly accept orders from persons under 18 years of age.

3. Using Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to:

engage in unlawful, fraudulent or misleading activities;
interfere with or attempt to compromise the security or operation of our website;
introduce viruses, malware or other harmful code;
attempt to gain unauthorised access to our systems or accounts;
copy, reproduce, modify or distribute our website content without permission;
use automated systems or methods to access or collect website content without our permission; or
otherwise misuse our website or services.

We may take reasonable steps to restrict or suspend access where we reasonably believe our website is being misused or these Terms are being breached.

4. Customer Accounts

You may create an account with GLOW & AURA to make purchases and manage your orders.

You may also choose to checkout as a guest without creating an account, where this option is available.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.

Please notify us promptly if you believe your account has been accessed without your permission.

5. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, specifications and other information displayed on our website are accurate and up to date.

However:

colours may appear differently depending on your device or screen settings;
handmade, natural or appearance-based products may have minor variations;
product dimensions may have reasonable manufacturing tolerances; and
product availability may change from time to time.

Minor variations that do not materially affect the product do not necessarily constitute a defect.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

6. Product Availability

We aim to keep our product availability information accurate.

However, occasionally a product may become unavailable after you place an order.

If this occurs, we may contact you to discuss an appropriate solution, which may include:

offering a suitable alternative product;
cancelling the affected product or order; or
providing an appropriate refund.

If a product cannot be supplied, we will handle the situation in accordance with applicable law.

7. Orders

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you will generally receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been finally accepted if we identify an issue that prevents us from fulfilling the order.

We may need to contact you if there is an issue with:

product availability;
pricing;
product information;
payment;
shipping information; or
other circumstances affecting our ability to fulfil your order.

Where an order cannot reasonably be fulfilled, we will provide an appropriate outcome, including a refund where applicable.

8. Pricing

All prices displayed on our website are in Australian dollars (AUD).

We take reasonable care to ensure that prices are accurate.

However, an obvious pricing or listing error may occasionally occur.

If we identify an obvious error in the price or product information before an order has been accepted, we may contact you to correct the error or cancel the affected order.

If an order has already been accepted, we will not use this provision to retrospectively change the agreed price except where permitted by applicable law.

9. Payment

We currently accept payment methods displayed at checkout, which may include:

Visa;
Mastercard;
Apple Pay; and
Google Pay.

Payment processing may be handled by Shopify and/or third-party payment providers.

You must provide accurate and complete payment information when placing an order.

We do not store complete payment card details where those details are processed directly by our payment providers.

10. Shipping and Delivery

We currently sell and deliver products within Australia.

Shipping options, costs and estimated delivery timeframes will be displayed during the checkout process where applicable.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including:

courier or postal delays;
severe weather;
transport disruptions;
incorrect or incomplete delivery information;
public holidays; or
other events beyond our reasonable control.

If your order is delayed, missing or appears to have been delivered incorrectly, please contact us at info@glowandaura.net so that we can investigate the matter.

For further information, please refer to our Payment & Refund Policy.

11. Returns, Refunds and Faulty Products

Our rules regarding returns, refunds, damaged products, incorrect products and change-of-mind returns are set out in our Payment & Refund Policy.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

If a product does not meet the consumer guarantees that apply to it, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

The Australian Consumer Law provides consumer guarantees that cannot simply be excluded or restricted by a business's terms and conditions.

12. Intellectual Property

Unless otherwise stated, the content on our website belongs to or is used by GLOW & AURA with permission.

This may include:

the GLOW & AURA name and branding;
logos;
photographs;
product images;
graphics;
website design;
written content;
product descriptions;
marketing materials; and
other original content.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Your purchase of a product from GLOW & AURA does not give you ownership of our intellectual property.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services, including social media platforms, payment providers, delivery providers or other external services.

These third-party websites and services are operated independently from GLOW & AURA.

We are not responsible for the content, availability, security, privacy practices or operation of third-party websites or services.

Your use of third-party websites or services may be subject to their own terms and policies.

14. Website Availability and Accuracy

We aim to keep our website available and information accurate.

However, we do not guarantee that:

the website will always be available or uninterrupted;
the website will always be free from errors;
all information will always be completely current; or
technical issues will never occur.

We may occasionally need to update, maintain, modify or temporarily suspend parts of our website.

Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

15. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as natural disasters, severe weather, major transport disruptions, government actions, widespread technology failures or other events that could not reasonably have been prevented.

Where such an event occurs, we will take reasonable steps to minimise its impact and communicate with affected customers where appropriate.

This section does not limit any rights you may have under applicable consumer protection laws.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected, used and handled as described in that policy.

For more information, please refer to our Privacy Policy.

17. Changes to Our Website and These Terms

We may update or change our website, products, services and these Terms from time to time.

Any changes to these Terms will apply to future purchases and future use of our website.

We will not change these Terms to alter the terms applicable to an order that we have already accepted.

The version of these Terms that applies to an accepted order is the version that applied when that order was placed.

18. Suspension or Termination of Accounts

We may restrict or suspend access to a customer account where we reasonably believe that the account is being used:

unlawfully;
fraudulently;
in breach of these Terms;
to interfere with our website; or
in a way that creates a security or operational risk.

Where appropriate, we may contact you before taking such action.

Nothing in this section limits any rights you may have under applicable law.

19. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law (ACL) or any other applicable law.

Where the ACL provides you with rights or remedies that cannot legally be excluded, those rights and remedies continue to apply.

If any provision of these Terms conflicts with a mandatory requirement of applicable law, that legal requirement will prevail to the extent of the inconsistency.

20. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Subject to any mandatory rights or remedies available to you under applicable law, any dispute relating to these Terms or your use of our website will be subject to the applicable courts and laws of New South Wales, Australia.

21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful and enforceable, where possible.

The remaining provisions will continue to apply to the extent permitted by law.