Privacy Policy

Last updated: 14 August 2026

GLOW & AURA (EST 2026) ("GLOW & AURA", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use our website at https://glowandaura.net, place an order, create a customer account, contact us, subscribe to our communications, or otherwise interact with us.

By using our website or providing us with personal information, you acknowledge the practices described in this Privacy Policy.

1. About GLOW & AURA

GLOW & AURA (EST 2026) is an Australian online retail business operating under the customer-facing brand GLOW & AURA.

We sell products including candles, wax melts, candle warmers and lamps, home fragrance products, décor, accessories, gift sets and related lifestyle products.

Our online store operates through Shopify and currently sells and delivers products within Australia.

2. Personal information we collect

Depending on how you interact with us, we may collect personal information including:

your name;
email address;
telephone number;
billing address;
shipping or delivery address;
apartment, unit or other delivery details;
order and purchase information;
customer account information;
information included in customer notes or special instructions;
information you provide when contacting us;
information provided when subscribing to our email communications; and
information relating to your use of our website, such as IP address, browser type, device information, pages visited, referring website and other technical or browsing information.

We generally do not need to receive or store your full payment card details. Payment information is processed through Shopify and the relevant payment providers available at checkout.

3. How we collect personal information

We may collect personal information directly from you when you:

place an order;
create or use a customer account;
subscribe to our email list;
contact us through our website;
contact us by email;
interact with us through social media;
provide information in connection with an order, return or delivery; or
otherwise interact with GLOW & AURA.

We may also automatically collect certain information when you browse our website through cookies, pixels, tags and similar technologies.

We may receive information from third-party service providers where reasonably necessary to provide our products and services, process orders, fulfil purchases, provide delivery services, process payments, operate our website or conduct marketing and advertising activities.

4. How we use your personal information

We may use your personal information to:

process and fulfil your orders;
arrange payment and delivery;
provide customer service and respond to enquiries;
manage customer accounts;
communicate with you about your orders;
provide order and delivery updates;
process returns, refunds and other customer requests;
improve our website, products and services;
maintain business and transaction records;
detect, prevent and investigate fraud, misuse or security issues;
understand how customers use our website;
analyse website and marketing performance;
send newsletters, promotions, special offers and product updates where you have subscribed or where otherwise permitted by law; and
comply with our legal and regulatory obligations.

We may also use personal information for other purposes that are reasonably related to the purposes described above or otherwise permitted or required by law.

5. Email marketing

If you subscribe to our email list, we may use your email address to send you:

newsletters;
new product announcements;
promotions and discounts;
special offers;
early access to products or sales; and
other information about GLOW & AURA.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at info@glowandaura.net.

We may still send you service-related communications where reasonably necessary, including communications relating to an order you have placed.

6. Payments

Our website accepts payment methods made available through Shopify, which may include Visa, Mastercard, Apple Pay and Google Pay.

Payments are processed by Shopify and/or relevant payment service providers.

GLOW & AURA does not intentionally collect or store your full payment card number or payment security information.

Payment providers may collect and process payment and transaction information in accordance with their own privacy policies and terms.

7. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to operate our online store, process orders, provide checkout functionality and provide customer account functionality.

Shopify may collect and process personal information in connection with your use of our store, including information such as your name, contact details, billing and shipping information, payment-related information, device information and IP address.

Shopify's handling of personal information is also governed by its own privacy practices.

You can view Shopify's Privacy Policy for more information.

8. Third-party service providers

We may use third-party service providers, suppliers and Shopify applications to help us operate GLOW & AURA.

These services may assist with:

order fulfilment;
product sourcing;
shipping and delivery;
payment processing;
customer communications;
website functionality;
analytics;
marketing and advertising;
customer reviews;
fraud prevention and security; and
other business operations.

Where reasonably necessary, these providers may receive personal information required to perform their services.

The third-party services and providers we use may change from time to time as our business develops. We do not list individual suppliers or applications in this Privacy Policy because our service providers may change.

9. Order fulfilment and delivery

To fulfil and deliver your order, we may provide relevant information to suppliers, fulfilment providers, logistics providers and delivery providers.

This may include information such as:

your name;
delivery address;
contact details;
order details; and
information reasonably necessary to process and deliver your purchase.

We only provide information that is reasonably necessary for the relevant provider to perform its services.

10. Advertising and analytics

We may use third-party advertising, analytics and measurement technologies to understand how visitors use our website, measure the effectiveness of our marketing and advertising, and improve our products and services.

These technologies may include cookies, pixels, tags, scripts and similar technologies.

Depending on the services enabled on our website, these technologies may be provided by platforms such as Meta, including Facebook and Instagram, and TikTok.

These services may collect information about your device, browser, IP address, pages visited, interactions with our website and other information relating to your browsing activity.

We may use this information to:

measure advertising performance;
understand website traffic;
improve our advertising;
understand customer interests and behaviour;
measure advertising audiences; and
provide more relevant advertising.

The specific technologies and services we use may change from time to time.

11. Cookies and similar technologies

Our website may use cookies and similar technologies to:

operate essential website functions;
remember preferences;
improve website performance;
understand how visitors use our website;
analyse website traffic;
measure marketing and advertising performance; and
support advertising activities.

Cookies and similar technologies may collect information such as your browser type, device information, IP address, pages visited and interactions with our website.

You may be able to manage or restrict cookies through your browser settings. Restricting certain cookies may affect the functionality of some parts of our website.

12. How we disclose personal information

We may disclose personal information where reasonably necessary to operate our business and provide our products and services.

This may include disclosure to:

Shopify and ecommerce service providers;
payment processors and payment service providers;
suppliers and fulfilment providers;
shipping and delivery providers;
technology and website service providers;
email and communication service providers;
analytics providers;
advertising and marketing platforms;
Shopify application providers;
professional advisers and service providers; and
government authorities, regulators or other parties where required or authorised by law.

We do not sell your personal information as a standalone commercial product.

13. Overseas disclosure

Some of our service providers, technology providers, advertising platforms, suppliers or fulfilment providers may operate or process information outside Australia.

As a result, your personal information may be transferred to, stored in or accessed from countries outside Australia.

The countries involved may vary depending on the third-party services and suppliers we use from time to time.

Where required by applicable privacy laws, we will take reasonable steps to ensure that overseas recipients handle personal information appropriately.

14. Security of your personal information

GLOW & AURA takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include appropriate access controls, security practices and protections provided through our ecommerce platform and service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

15. How long we retain personal information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes and complying with legal obligations.

When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

Certain information may need to be retained for longer periods where required by law or for legitimate business purposes.

16. Accessing and correcting your personal information

You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

Please contact us at:

info@glowandaura.net

We may need to verify your identity before processing a request.

We will respond to reasonable requests within a reasonable period and in accordance with applicable privacy laws.

17. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us at info@glowandaura.net

We will review your concern and take reasonable steps to investigate and address the matter.

If you are not satisfied with our response, you may have further rights under applicable privacy laws.

18. Children

Our website is intended for the general public and is not specifically directed towards children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at info@glowandaura.net so that we can review the matter and take appropriate action.

19. Social media

We may maintain social media accounts and pages, including Facebook, Instagram and TikTok.

If you interact with us through social media, the relevant platform may collect and process your personal information in accordance with its own privacy policy.

We may receive information that you choose to provide to us through these platforms, such as messages, comments or account information.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, privacy practices or legal requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the "Last updated" date.

We encourage you to review this Privacy Policy periodically.