Shipping and Returns

Last updated: 18 August 2026

At GLOW & AURA, we want your order to arrive safely and smoothly. Below you'll find information about our shipping, delivery and returns process.

Shipping

Where We Deliver

GLOW & AURA currently ships to addresses within Australia.

At this time, we do not offer international shipping.

Order Processing

Orders are generally processed after payment has been successfully received.

Please allow reasonable processing time before your order is handed to the delivery provider.

During busy periods, promotional events, public holidays or periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay affecting your order, we will do our best to keep you informed.

Shipping Options & Costs

Available shipping options and applicable shipping charges will be displayed at checkout based on your delivery address and the products in your order.

Shipping costs may vary depending on factors such as:

delivery location;
parcel size and weight;
shipping service selected; and
the products included in your order.

Any applicable shipping charge will be shown before you complete your purchase.

Estimated Delivery Times

Delivery timeframes shown at checkout or provided after your order are estimates only.

Actual delivery times may vary depending on the delivery provider, destination and circumstances outside our reasonable control.

Delays may occur due to:

high delivery volumes;
public holidays;
severe weather;
transport disruptions;
incorrect or incomplete delivery information;
remote delivery locations; or
other circumstances outside our reasonable control.

We cannot guarantee a specific delivery date unless we have expressly agreed to one in writing.

Tracking Your Order

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please note that tracking information is provided by the relevant delivery provider and may take some time to update after dispatch.

Incorrect Delivery Information

Please make sure your shipping address and contact details are correct before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed, redirected or returned to us.

If you realise that your address is incorrect after placing an order, please contact us as soon as possible at:

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

Missing or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us at info@glowandaura.net.

Please provide your:

order number;
name; and
delivery address.

We will investigate the delivery with the relevant delivery provider and assist you with the next steps.

You do not need to contact the delivery provider yourself before contacting us.

Delivered but Not Received

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to check areas around your property or with household members, neighbours or building management where appropriate.

We will then investigate the matter with the relevant delivery provider.

Returns

We want you to be happy with your purchase.

Our returns policy depends on the reason for the return.

Change-of-Mind Returns

If you change your mind about a purchase, GLOW & AURA offers a 7-day change-of-mind return period.

To be eligible, the product must:

be returned within 7 days of delivery;
be unused;
be unopened;
remain in its original packaging; and
be in a condition suitable for resale.

Change-of-Mind Return Costs

For an approved change-of-mind return:

you are responsible for the return postage cost; and
the original shipping charge is not refunded.

We recommend using a tracked delivery service when returning an item, as GLOW & AURA is not responsible for a return parcel that is lost in transit where you have arranged the return.

These change-of-mind conditions do not limit your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If your product arrives:

damaged;
faulty;
defective;
significantly different from its description;
not of acceptable quality; or
not fit for its intended purpose,

please contact us as soon as reasonably possible.

Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.

For damaged or incorrect items, please provide photographs where reasonably possible. This helps us assess the issue and resolve it more efficiently.

Damaged During Delivery

If your order arrives damaged, please contact us at:

Please provide:

your order number;
photographs of the product;
photographs of the packaging;
a brief description of the damage.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

Incorrect Product Received

If we have sent you the wrong product, please contact us before returning anything.

We will review the order and arrange an appropriate solution.

Where the incorrect product was supplied by GLOW & AURA, we will handle reasonable return and replacement arrangements as required by applicable law.

How to Request a Return

Before sending any product back to us, please contact:

Please include:

Order number:
Your name:
Reason for return:
Photos, where applicable:

We will provide return instructions and the appropriate return address where a return is approved.

Please do not send a return to an address obtained from an old order, supplier, delivery label or other source unless we have specifically instructed you to do so.

Refunds

Approved refunds will generally be issued to the original payment method.

We generally process approved refunds within 10 business days after the return has been approved and any required return or assessment has been completed.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

Personalised or Custom-Made Products

Where we offer personalised or custom-made products, change-of-mind returns may not be available where permitted by law.

This does not affect your rights under the Australian Consumer Law if the product is faulty, defective, not as described or otherwise covered by applicable consumer guarantees.

Sale & Clearance Products

Products offered at a discounted, promotional or clearance price may be subject to our change-of-mind return conditions.

However, purchasing a sale or clearance product does not remove or reduce any rights you may have under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping & Returns Policy is intended to exclude, restrict or modify your rights or remedies under the Australian Consumer Law or any other applicable law.

Where a product does not meet applicable consumer guarantees, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.